There’s so much more to customer experience than tightly scripted chat-bots and voice recognition. The first thing we aim to do is understand the drivers and goals underpinning any customer experience project. Not everything is a transformation after all. Perhaps you’d like to optimise your CX processes in order to reduce friction, or to realise the efficiencies that technology can unlock. Either way, it’s essential that a real-world method for setting-out, recording and measuring improvement is defined. That’s just the start.
We help organisations with all things CX related, from mapping out the best-case (and worst-case) customer journeys, to designing the best user experience possible. We’ll help plan, design and deploy the technical and operational initiatives that will allow your customer services teams – and customers themselves – to flourish.
From high-performing interactive agent desktops to cloud contact centre solutions, from workforce planning, optimisation and management to the build of your mobile app, Solution Performance Group has the pedigree and experience to make it disruptive (the good kind) without being disruptive (the bad kind).